Experience Luxury and Adventure at Tukan Hotel Playa del Carmen, Mexico

Tukan Hotel Playa del Carmen

5 ta. Av. Norte Entre Calle 14 y 16, Colonia Centro, Near Playa del Carmen Main Beach, Playa del Carmen, 77710, Mexico

Rating

3.2

Price Level

Rooms

145

Pets

Dec

Tukan Hotel Playa del Carmen, Playa del Carmen

Tukan Hotel Playa del Carmen

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2 Մեծահասակներ, 1 Room

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Overall

3.2

571 reviews

371

498

434

199

315

Customers Review

Value 3.4

Location 4.3

Cleanliness 3.5

Comfort 3.2

Neighborhood 4.3

Amenities 3.2

Condition 3.1

Quality 2.8

Recomendation 67.9%

“We stayed for only one night in one of their suites, which is rally more like a family room with two bedrooms and one bathroom. The outdoor area was well maintained, but the rooms have seen better days.”

— Jacob Herper

“Muito bem localizado, serviço podia ser melhor, pequeno almoço também precisa novo menu mas no geral vale a pena.”

— Belinda Figueiredo

Customers review

Overall OK, 3.2

Value 3.4

Location 4.3

Cleanliness 3.5

Comfort 3.2

Neighborhood 4.3

Amenities 3.2

Condition 3.1

Quality 2.8

Recomendation 67.9%

Gael 65

Sep 27, 2022

En mi opinión yo fui hace 2 años a este hotel si se tiene varios torres de hoteles las habitación sencillas pero limpias ubicación exelente y en lo personal fui todo incluido el restaurant a la carta que da a la 5ta av exelente y muy bueno cortes mariscos excelentes la ceiba bufet no malo no muy bueno tiene o tenia también ofrecían un bar que deban alitas papas cheves dedos de queso exelente en lo personal si regresaría me saca de onda varios comentarios malos a la mera bajaron de calidad por pandemia no se

Reyna Guzman

Sep 23, 2022

We are very pleased with the service of this hotel. We arrived without reservation, & even then they were able to give us a room with everything included. We arrived very tired & they let us in three hours before the actual check in. The resturant staff, especially Alberto, Edith, Nadia, Violeta, Manuel, Rene, & Agustina were all very kind to us and made our experience even better. We are definitely coming back thanks to the welcoming staff and great service. We are very thankful for everything they did for us. Room 220

Su mg

Sep 13, 2022

Súper bien ubicado, sencillo pero con todo lo que se necesita y limpio. Sólo hay que mejorar un poquito el servicio, estuve pidiendo algo a la habitación por dos días y jamás me lo llevaron aunque me dijeron que lo harían. Mejorando esa parte es un excelente hotel.

Jose gerardo Torres

Sep 11, 2022

Deberian de cambiar el suministro de agua salada ya que algunas personas pudieran tener alguna reaccion en la piel no todas estan acostumbradas a ducharse con esa agua. El hotel esta en buena zona ami parecer le deberian poner empeño y modernizarlo un poco, ya le falta

Jorge G Hernandez Suarez

Aug 11, 2022

Este hotel está como dividido entre varias locaciones y sus habitaciones son muy básicas y austeras, si tienes ganas de venir a esta zona y el presupuesto no es mucho es una buena opción , y claro el lugar en donde se encuentra es muy bueno porque está muy cerca de la zona con más actividad en Playa del Carmen , nada más que decir……

Cassie Livingston

Jul 27, 2022

I’m giving two stars instead of one since the location of the hotel does make it easy to go out to restaurants and other activities. However, I am extremely disappointed with the rest of my experience here. The staff was very unwelcoming and only smiled when they tried to get us to pay more for their all inclusive pass and breakfast which we did not want to do even after being extremely pressured by the front desk. I should have believed the other reviews because they are all very accurate. The bed is the hardest most rock solid bed I’ve ever sat on in my life. Everything was very old and not well taken care of. You could hear everything going on outside of your front door and there was no extra lock on the inside which made us feel unsafe. Needless to say we checked out and went somewhere else because I refuse to spend my relaxing vacation in a place like this when there are way better options out there.

Sofía Alejandra Alaniz Martínez

Jul 11, 2022

El personal muy amable, muy buena ubicación. Buena relación calidad precio. No es un hotel 5 estrellas, pero están muy atentos a lo que necesitas. Sí necesita un poco de mantenimiento, pero a nosotros nos funcionó muy bien.

Julieta Pedroni

Jul 11, 2022

Lo mejor que tiene este hotel es la ubicación, justo sobre la 5ta avenida, el resto totalmemte decepcionante. La habitación estaba equipada con muebles viejitos, había mucho olor a humedad, el tv no era smart y lo peor de todo es que el agua de la ducha salía caliente unos minutos y después se enfriaba, a pesar de que pedimos que lo solucionen o nos cambien de habitación no logramos nada y no nos pudimos dar un buen baño caliente los 3 días que estuvimos ahí. El desayuno bufet es en un bar que está frente al hotel y nos gustó bastante. La atención en recepción mediocre, desinteresada ya que no nos dieron soluciones a lo que solicitamos.

Maria “Maria” Torralba

Jun 26, 2022

Pictures from the website are very different from the actual location. In the bathroom in particular the tiles and Faucet lever are the worse they are rusting and look like they have mold. Once you get to the hotel they try to make you spend more on either other amenities or the room itself.

Hutson Azenhow

Jun 11, 2022

Muito bom, recomendo

Michael Andres Toro Rojas

Jun 11, 2022

Las fotos de internet no tienen mucho que ver con lo que ofrecen en el hotel. Las Piezas dejan bastante que desear, servicio muy regular. Las duchas el primer día fallaron, las llaves de la habitación cada 2 días se desactivaban y había que solicitar nuevamente la tarjeta... Piezas no cuentan con teléfono.. No lo recomiendo por muy buena ubicación que tenga. El servicio de desayuno poco variado, personal de recepción del restaurant poco amable.

Marcelino García

Jun 06, 2022

Location is priceless, rooms are kind of old and service is not awesome... But if you plan to travel around Riviera Maya and visit small towns around, this hotel is perfect.

Nikola Čertíková

May 23, 2022

We have just stayed in this hotel. We paid for the deluxe room. The room has nothing to do with the word deluxe. It is old, ruined, barely open the balcony door, hot water flows for 2 minutes, view from the balcony of the tree and construction site, no drinking water and glasses, no kettle as written, dirty sheets, slowly connected to wifi. two small beds, although we like you par, which you put on booking a double bed. All wrong. We do not recommend this hotel!

Gabriel Montes

May 11, 2022

El hotel está distribuido en varios edificios en diferentes calles. Las habitaciones no tienen teléfono así que si necesitas algo debes salir a la calle para ir a la recepción y hacer tus solicitud.El aire acondicionado no funcionaba y el calor es insoportable, había qué ir todos los días a la recepción a pedir que lo encendieran, aún así no enfriaba demasiado. Por si fuera poco el agua de la regadera es salada.Lo único destacable es que esta a una calle de la quinta avenida

Jacob Herper

Apr 11, 2022

We stayed for only one night in one of their suites, which is rally more like a family room with two bedrooms and one bathroom. The outdoor area was well maintained, but the rooms have seen better days.

Tiago Zanin

Feb 11, 2022

Hotel muito bonito e bem localizado logo na esquina da 5a avenida que concentramaior parte das atividades da praia. Na mesma quadra é possível encontrar 7 Eleven e Oxxo (lojas estilo mercado/conveniência), casa de câmbio e restaurantes diversos. O quarto e varanda bastante espaços os e confortáveis assim como a cama. O hotel deixa a desejar em alguns pontos bem importantes. A pressão da água no chuveiro é muito fraca, a entrada para nossa apto era externa (direto para rua) e nem sempre havia segurança no local (apesar de tudo parecer seguro isso nos gerou questionamento), as toalhas de baixíssima qualidade (daquelas que machucam a pele de tão secas) e nem sempre eram trocadas mesmo seguindo as instruções do local para deixá-las e, por fim, a ausência de frigobar na habitação.

Irene Liamina

Jan 11, 2022

The hotel is nice and cozy with lots of beautiful tropical plants in the yard. The employees speak Spanish and English, all personnel is very polite and helpful.I didn't like the room as the iron furniture is all rusty and rotten, the pillows and towels are super old and worn out, the faucets in the bathroom are barely working, and there is no hair dryer.

Thomas Burnside

Dec 11, 2021

Wasn't really sure about this place when I booked it.However was pleasantly surprised.Our room was very nice and the location couldn't be beat.Close to everything, we did end up buying the breakfast plan, however save your moneyThe food was sub par and really not worth itplus the stuff in the restaurant was rather on rhe rude side Given all of the great restaurants near by you can eat very well cheaply.But for sure this hotel is worth a stay when in Mexico

Viajando Com Bruno Russi

Oct 12, 2021

Hotel muito bem localizado, no coração da playa de carmen. Serviço muito bom

Marcia Nicolino

Oct 12, 2021

Bom custo-benefício. Excelente café da manhã, compensa comprar o pacote de cafés no local ou em agência, compramos no hotel. Local prático. Visitamos templos e cenotes. Hotel localizado no principal calçadão com muitas lojas conhecidas, lojas de presentes, bares, sorveterias e restaurantes.

Soraia Rodrigues

Oct 12, 2021

Positivo: ->Localização perfeita (o melhor de tudo), em plena Playa del Carmen e 5° avenida, no meio de tudo ->Limpam a praia das algas ->Bar na praia é excelente ->Muitas camas e espreguiçadeiras na praia ->Piscina junto à praia ->Música e wi-fi grátis na praia ->Wi-Fi grátis no hotel inteiro e redondezas (não é normal nos hotéis da zona) ->Bar aberto junto à rua ->Comida boa, não há muita variedade, mas o que há é bom ->Staff atencioso ->Transporte gratuito para a praiaNegativo: ->Falta de manutenção nos aparelhos de ar condicionado, que provoca maus odores nos quartos ->Falta de organização, estávamos em lua de mel e no início disseram-nos que não sabiam e que iam ver o que podiam fazer. Acabaram por deixar uma garrafa de espumante, mas só depois de alguma insistência e ao terceiro ou quarto dia ->Primeiro quarto não tinha secador ->No primeiro quarto ficámos com a torneira na mão, acabaram por nos trocar para outro quarto um pouco melhor. Mas nota-se a falta de manutenção em ambos os quartos ->Aspecto do hotel um pouco descuidado, nota-se falta de manutenção na zona da piscina e jardinsNo geral é bom, para quem quer preços razoáveis e excelente localização e praia recomendo.

Shonin (Shonin)

Sep 28, 2021

Buena ubicacion, tiene lo basico y la comida de su buffet es buena

Jorge Basurto

Sep 21, 2021

Creo que en mi caso fue un engaño, debido a que el paquete que contrate no fue respetado, cuidado al reservar aquí!! No quisimos reclamar por qué en nuestras vacaciones lo que menos queremos son problemas.Llegamos y en el looby nos vendieron un paquete con alimentos de noche mexicana, barra libre y una disque suite, pero nos pareció extraño por que nos cambiaron al hotel “Aspira” sin avisar previamente. La comida insípida, siempre lo mismo, según ellos era barra libre y solo nos ofrecían agua de sabor. No había servicio a la habitación, no tenían ni botellas con agua, el personal muy desconfiado, como si te fueras a robar algo, no respetan su política de limpieza a la habitación, se meten sin que esté el marbete en la puerta, nunca nos pudimos meter a la alberca o estaba en mantenimiento o simplemente el personal nos prohibía meternos.Las vacaciones fueron muy buenas gracias al clima, las playas y el ambiente que siempre da Playa del Carmen, pero el hospedaje muy deficiente, tengan cuidado.

Luis Esquivel Infante

Sep 21, 2021

Bonito lugar solo falta que esten un poco mas grande la albercas

Arturo Aguilar

Sep 14, 2021

En las fotos muy bien que se ve, pero llegas y nada que ver, el baño no se va , no sirve para nada , olor espantoso en ratos, la tv no sirve, no da señal , agua espantosa salada para bañarte , toallas muy percudidas y su club de playa reembolsable en alimentos pero precios demasiado excesivos para lo que era, y las bebidas muy malas y que decir de su bufete sin sabor toda la comida, hasta tuve que checar si tenía covid, de lo insípida que era , deberían de remodelarlo y cambiar todo por completo, dice para descansar y bañar pero de verdad hasta bañar es espantoso, deberían de dejar de vender publicidad engañosa

Bruno Henrique Lopes de Almeida

Sep 12, 2021

Gostei muito do local, muito aconchegante e preços ótimos.

Maria Inez Lopez Najera

Sep 12, 2021

Un serviciocalidad y buen trato lo s felicito lo que me gustó que respetan ala fauna de ese lugar fabuloso cuidemos la flora y fauna los felicito

Bobba Esponja

Sep 12, 2021

El personal es muy amable, su ubicación es excelente, un lugar tranquilo para descansar y salir a los alrededores, no es un hotel para estar metido ahí todo el día (para lo que es, para aquellos que se quejan)

César Flores López

Aug 12, 2021

El hotel de los encinos el bonito tiene naturaleza y lo mejor es que está cerca de la 5ª avenida en playa del carmen. Tiene algunas deficiencias el hotel que seNecesita Renovar, el servicio es Bueno. El Hotel No es lujoso, hay muchos mejores hoteles cerca igual sobrela 5ª avenida en Playa Del Carmenyo lo recomiendo solamente paradormir.

Fabiola Díaz

Aug 12, 2021

El hotel es de tres estrellas, las habitaciones son cómodas, la zona de la alberca tiene bonita vista debido que alrededor de está hay mucha vegetación. Lo malo es que a mi me toco un baño donde la taza funcionaba pero la palanca para bajar los desechos estaba suelta. La ventaja de este hotel es que esta cerca de la quinta avenida, si contratas el all inclusive puedes comer en su restaurante, el personal es muy amable, la comida es buena, pero no es lujosa. Espero te pueda ayudar la información.

Randy Juneau

Aug 12, 2021

I was in rm 333. The price was cheap at $63 per nt so I got what I paid for. Its at a great location but the room needs some tlc. The shower head was clogged up and the shower fixtures were all rusted and seemed like the shower faucet was about to fall apart. My showers were just drips, not a shower. The shower water doesn't drain so there is water standing in the shower. The rest of the room was decent. Didn't like the room safe that has a key and they told me if I lose it, they would charge $100. There was a little rain shower my 2nd evening and I had to go to the reception, which was difficult to find. I slipped and fell pretty bad on their sidewalk. Skinned up my leg and bruised my right hip. They did provide first aid and were pleasant about it. Great location but a very low quality room. No elevators and my room was on 4th floor.

Ramiro Diaz

Jul 12, 2021

DO not waste your time and money here, this is the worst hotel I have ever stay in. The service here is not good at all , there is never no towels or toilet paper in the restroom. When I try to tell an employee about my situation they just give me an attitude and they didn’t respond back to me. And also these people who work here just go inside the room to steal your things. I have brought my alexa speaker here and the first day they open my bags and took it and I also brought my watch that wasn’t cheap at all, and they just open my bag again and rob it. I went up to the office to tell them my problems and they didn’t do anything , not even listen

Александр Маликов

Jul 07, 2021

Didn't like the hotel. The staff didn't show us our room number, we had to find it by ourselves under heavy rain. There is no normal blankets, no shampoo, no fridge. But location is awesome: the 5th avenue is in 50 meters.

HUANG JACK

Apr 14, 2021

There is a bug in the bathroom & It is better do not prepaid the breakfast. Coffee sucks & vegetables are not fresh 😑😑

Aldo Villarreal

Feb 19, 2021

The best part about this place is the price and the location. The staff was nothing but nice and cordial. It's the type of place you would want if all you need is a place to sleep n shower. It's old. Really needs a renovation. Parking sucks. No REAL restaurants are available for the hotel.

Benjamin R. Acosta

Jan 27, 2021

Wouldnt recommend this place. Almost had to beg for the services, even at the restaurant. The rooms are not maintained, the AC failed, the TV never worked and I stayed for work, so I needed to iron a shirt and the answer was that they are not providing because of Covid. However, the pool is opened. Very bad experience. Will never stay in this place.

Fabia Messina

Dec 12, 2020

O hotel está bem localizado porém o acesso à ele (check-in) é confuso. São três prédios um em cada rua. Ele é um 3 estrelas, categoria turística, (que deve ter sido muito bom há muitos anos atrás) hoje encontra-se com aparência de abandonado meio "detonadinho" mas possui um custo x benefício bem interessante. Seus quartos são bons e amplos.. apenas o banheiro que deixou a desejar.. pequeno.. o meu estava até com mau cheiro.. chuveiro ruim.. cortina (daquelas que "grudam" nas costas). O restaurante onde servem o café da manhã (la Ceiba) é muito bom! Conta com frutas, iogurte, chás, granola, café, leite, sucrilhos, pães, panquecas, sucos (não naturais), omeletes, etc. Enfim, reforçado, bacana para começar o dia! :)

Manny Hernandez (BMannyX)

Oct 17, 2020

We booked our hotel through booking.com and when we arrived our taxi couldn't drop us off at the front because of construction, then when we walked up to the hotel, it was closed. A gentleman saw us and told us that the bookings got changed over to their sister hotel admira hotel, which is nothing like the Tukan. At least the Tukan is closer to the beach. We didn't complain because we just wanted to rest since we had a long flight day. It we will be complaining today after our tour.

Federico Daniel

Oct 12, 2020

Muuuuuy lindo

Edilza Mercês

Oct 12, 2020

Muito bom atendimento nota 1000👍👏👏

Belinda Figueiredo

Oct 12, 2020

Muito bem localizado, serviço podia ser melhor, pequeno almoço também precisa novo menu mas no geral vale a pena.

Abdul Ahmed

Oct 12, 2020

Avoid at all cost. Only thing positive about this place is the location. Leaky showers that drench the entire bathroom floor. Rude front desk person manager. Slim man with a Napoleon complex acting like a jail warden instead of a hotel manager. Rooms are often stuffy and mould smelling. You may not get what you booked, zero customer service from the head manager. The other workers had much better manners than him, If you book with air canada make sure you ask for your check out to be closer to when the shuttle picks you up. We had 5 hours in between and didn’t realize. They won’t confirm check out time so make sure you ask ahead or they will charge you ridiculous fees if you miss it by half an hour. But avoid if you can, terrible hosts! We saw the manager arguing with German tourists too.

agnieszkagR3960GG

Very nice Hotel!

I stayed at this hotel for almost one week and it was amazing. The Staff was very nice and helpful. Special thanks to Manuel, Agostina and Maricruz! :) Rooms clean, fresh towels each day...

gemil753

Great quality for this price

This was our second hotel in Playa del carmen and it was way better. Location was almost the same (5th avenue) but there was no noises from the parties and restaurants. If you wanna go sleep earlier...

Margoo_00

Best Hotel in Playa del Carmen!!!

We stayed at this hotel for 6 days and it was perfect! Very good location ( 5th avenue) so you are in the city center but still have a silence and peace in your room - for us it was very important...

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