“We were in town for a conference and the host hotel was sold out, so we booked the nearby SpringHill Suites. It’s a Marriott, so thought it would be a really nice property. Sadly, it needs a prompt renovation. Let’s start with the positive: friendly staff, good breakfast, 24 hour tea/coffee/filtered water, and local shuttle service on the hour. As for the rooms, they were drab. The bathtub had rust and old ceramic tile. It was the kind you would never bathe in, no matter how badly you wanted a bath. The A/C is a unit on the floor that rumbles all night long or turns on/off constantly. I was promised “light housekeeping” but no one cleaned the room or replenished towels. So, overall, there are way too many options nearby that are a better value. If we are paying $150/night, you could get away with it, but not $250-300, which is what we paid. It wasn’t the Marriott brand I’m used to. So when I travel back to Phx, I’ll be choosing a different hotel until that one is properly modernized.”

“This hotel, and the attitude of the manager Sharon are absolute trash. There is -NO- TV service because a "transformer was hit", the elevators are down, and they didn't make up our room today and they gave no reasonable explanation or accommodation for anything aside from them claiming full occupancy and there was just no way they could get any of the rooms refreshed after 100 checkouts. The complimentary breakfast was there, but certainly wasn't worth the trip to the lobby. There is a giant crack in the wall of our shower and the bottom of the tub is oddly flexible, and certainly unsafe for anyone not perfectly steady. There are better hotels for the price all over the city. I will be following up with Marriott corporate and my credit card, because this stay was horrendous.”