“Star class is totally worth it. But- the riders who are the people responsible for booking restaurant reservations etc are managing 20 families or more so their service isn’t great! For example- we asked for a bottle of vodka on our first night as our bottle of choice and we never got it. We asked four times and were told it would be delivered and it never was. But the star class pool is fantastic!! Elias is the best server there so be sure to ask for him. Victor at the sunset steak house is a gem so ask for him. The rooms were always cleaned daily and everyone on the resort was lovely. The food was great. I recommend though that they make the two other Adults Only restaurants open to the whole resort because there were families unable to get to the restaurants they wanted as there are so many people at this resort. On the beach more servers are needed as well. But otherwise I wonderful vacation. We will be back next year and hopefully all these kinks will be worked out- especially better attention with regards to star class!”

“My husband and I were at Planet Hollywood Cancun two weeks ago. I have to start off by saying,it was THE BEST IN EVERY WAY!!!!!! We chose the “STAR CLASS” and it was absolutely worth The money that we paid to have this class of a treatment!From what we experienced, I would say that if you’re in your 20s or mid 30s, you probably wouldn’t mind not having the star class. In order to be at the star class pool, you have to be staying in Star class. At the Star class pool,you will see people mostly 40 and up. Fantastic music that plays, and lots of super fun stuff going on every day, but it’s not as wild and noisy like the younger crowd likes it, like at the non star. No matter what age you are, you’regoing to have the time of your life!!!!!! We went for eight days seven nights. Even young kids which we saw so many of we’re having the most incredible times! They have a whole kid section geared fortoddlers and up, with a whole Jurassic Park water area,with everything that you could possibly think of for them to have the time of their life Every day!From the minute we entered for checking in, we were treated like Hollywood stars!Karen who was the one that checked us in with our reservations, and was so welcoming and exceptionally nice!As we were sitting and getting everything in order and having our wrist bands put on which is what is used to enter your room, etc. ( no card needed here to enter your room, just the tap of your wristband, so fantastic and clever) delicious drinks were brought to each of us. Our luggage was taken to our room for us, and our personal star agent came to greet us right away just before we were done checking in. Our agents were Chris and Enif, Who throughout the entire week,were totally there for us for whatever we needed , from morning to night, we couldn’t have asked for a better. 🤩We communicated through WhatsApp, and always received a reply within three minutes. They booked dinner reservations for us, and we always had one of the best seats in the restaurant, and were treated like royalty. The food was outstanding, and the presentation was mind blowing! ( I would suggest if you really want to be in a restaurant and at a certain time in the evening to make the reservation at least two days in advance if possible) so when you get there, try to book the week. Breakfast every morning was this huge huge Buffet, where you could eat inside or out, tons and tons of tables inside and out with umbrellas outside, and super comfy chairs. You could have omelets made for you with whatever you choose and they are totally amazing! EZEQUIEL was the one that made us our omelets ( they were so good that we had them every morning, you just choose in front of you whatever you want in there, or he could just make you any kind of egg you want.🤩 we couldn’t thank him enough! I don’t even know where to begin after that, The pancakes were out of this world, The French toast was the best I ever had, and it just goes on and on and on like thesong! The manager for the buffet DAVID,did the most outstanding job, from organization, to safety protocols, variety of food and presentation, and making sure everything ran perfectly! 🤩 ANTONIO was our server, we chose to sit at the same table every morning, he would bring us our coffee, pour mimosas for us, etc. he had a heart of gold , and we lookedforward every morning to seeing him! After breakfast we would go to the pool, and MARCO, would prepare our towels for us, etc.whatever else we needed! We couldn’t thank him enough every day for all that he did for us! And then there were the servers at the pool, continuously throughout the day coming to us and asking if we want to drink or something to eat! And let me tell you the drinks were FANTASTIC !!!!! And so was the food! The Evening entertainment was great! To complete my review, if you read any negativity of any reviews,don’t pay attention to it!!! And remember to tip nicely!!! 🤩😎🌟”