“The staff here is very nice but if I’m being honest the front desk employees are rather incompetent. I had food thrown away in the first week of my month long stay. They offered to compensate me however would not return this in the form of cash, but bonvoy points. The bonvoy points did not even equate to the cost of the food thrown away. Imagine someone throws away your $50 sunglasses and will only offer to return you a $30 pair of shoes. It makes no sense. In addition, they misrepresented their incidental charges, telling me they capped out at $350, only to continue charging me $50 per day. Finally, they charged the entirely wrong card for parking. Otherwise, the rooms were clean, and the cleaning staff is very nice. Their fitness center is literally a rack of dumbbells, a bench, and three pieces of cardio equipment.”

“Absolutely the worst hotel experience we’ve ever had. Rooms were disgusting! Sheets/curtains/carpet/shower curtain/couch were all full of stains! Shower curtain appeared to have urine stains along the bottoms. Curtains in living room looked as if someone threw up all over them. We were originally on the 3rd floor and my daughter bedroom window was open and would not lock or close! This is extremely dangerous. The tv in her room did not work. We had a 2 bedroom suite with full kitchen. Dishwasher was not attached to the wall. The oven was disgusting as if it was never cleaned. I called maintenance and a wonderful man came to check out all of our issues. He was in shock and said they should have never sold us this room. While he was in our room my 4 year old was using the bathroom and the toilet paper holder came right off the wall! It was one problem after another. Maintenance called back and said we would be switching rooms. We packed up all of our stuff for myself, husband, 3 daughters and dog. Moved to floor 10. That room was not ready. Beds not made and pots and pans on counters. They quickly discovered the put us in another wrong room so we moved again! New room slightly better….the dishwasher was attached and all windows were secured. This is hotel also claims to be pet friendly……there is not grass or relief area for blocks!!! Homeless people were camped right out front all day long. The only accommodations they gave us was $20.00 off valet per day. We are home now and they still have a $500.00 hold on my credit card. Absolutely the worst experience!!! Do yourself a favor and avoid this hotel!!!! Absolutamente a pior experiência de hotel que já tivemos. Os quartos eram nojentos! Lençóis/cortinas/tapete/cortina de chuveiro/sofá estavam todos cheios de manchas! Cortina do chuveiro parecia ter manchas de urina ao longo do fundo. As cortinas da sala pareciam como se alguém tivesse vomitado em cima delas. Estávamos originalmente no 3º andar e a janela do quarto da minha filha estava aberta e não trancava ou fechava! Isso é extremamente perigoso. A tv do quarto dela não funcionava. Tivemos uma suíte de 2 quartos com cozinha completa. Máquina de lavar louça não foi anexada à parede. O forno era nojento como se nunca tivesse sido limpo. Liguei para a manutenção e um homem maravilhoso veio verificar todos os nossos problemas. Ele ficou em choque e disse que eles nunca deveriam ter nos vendido este quarto. Enquanto ele estava em nosso quarto, meu filho de 4 anos estava usando o banheiro e o suporte de papel higiênico saiu da parede! Era um problema atrás do outro. A manutenção ligou de volta e disse que mudaríamos de quarto. Arrumamos todas as nossas coisas para mim, marido, 3 filhas e cachorro. Movido para o 10º andar. Aquele quarto não estava pronto. Camas não feitas e panelas e frigideiras em balcões. Eles rapidamente descobriram que nos colocaram em outro quarto errado, então nos mudamos novamente! Novo quarto um pouco melhor….a máquina de lavar louça foi anexada e todas as janelas foram protegidas. Este é o hotel também afirma ser pet friendly……não há grama ou área de alívio para blocos!!! Os sem-teto ficavam acampados na frente o dia todo. As únicas acomodações que eles nos deram foi de US$ 20,00 de desconto com manobrista por dia. Estamos em casa agora e eles ainda têm uma retenção de $ 500,00 no meu cartão de crédito. Absolutamente a pior experiência!!! Faça um favor a si mesmo e evite este hotel!!!!”