Experience Luxury at The Westin St. Francis San Francisco On Union Square

Polly Beale

Aug 25, 2022

5

I was a guest last week and left an external hard drive in the safe. I called only yesterday and your lovely security lady went to the trouble of going into the room and checking the safe. She found the drive and I received it today. I cannot thank the hotel staff enough for their incredible service finding this very important item. Amazing service. And we really enjoyed our stay.

Melanie Williams

Aug 23, 2022

3

Room: uncomfortable bed, one side much softer than the other. Very bland and old. The sofa was also incredibly uncomfortable. Service: the check in was terrible. We asked to pay for an upgrade and we were told we had the best suite in the hotel, it wasn’t true. The valet was barely helpful. We had housekeeping come to the room 3 times each day within the span of a hour to try to clean the room, we told each one, every day, to give us until 11. The breakfast staff was great. Location: alright during the day but don’t walk around outside after dark.

Neal

Aug 13, 2022

4

A public plaza with public art pieces over a parking garage, surrounded by shops. The center of Union Square is clean and secure. However, there are many homeless people seated on benches and steps on the outer parts of the square. Recently, there have been many police officers patrolling and monitoring the area to ensure that no brazen looters raid businesses, so you can feel secure being in Union Square. Parking and public transportation are nearby. Some parts of the square are fenced off due to construction of the Union Square Muni Metro station. Overall, it's an iconic location that all San Francisco tourists should check out, but pay attention to your surroundings if you want the best photos and experience.

Pistachio Q

Jul 14, 2022

4

A nice outdoor venue to eat and chill. Despite there are much homeless loitering and many constable patrol cars around, it’s still ok to go around the area. The surrounding garden horticulture and area are also clean and well maintained, except probably the pigeons area is much soiled, due to much public feeding there. There is also one Heart of San Francisco sculpture found only. Not sure where’s the rest. There is a Bistro that served decent coffee and breakfast and under the Union Square has a paid parking garage which is good for shoppers.

Steven Tsang

Jul 05, 2022

3

This is a great historical hotel in the city but the service is not to the usual Marriott quality. We had their 1 bedroom unit. We asked for a roll-away bed because their website stated “no bed in sofa” but the guy who delivered the bed stated “sofa has bed” which was confusing. He also had an attitude since he had to take it back. The sofa bed didn’t extend completely due to TV stand and was useless. Luckily our kid was able to sleep on the sofa without issues. There were no robes in the room with few towels too. We requested more towels but took a few days because towels weren’t delivered. Cafe Rito is convenient for a quite bite to eat. I hope the service will improve to Marriott’s standards.

Riya Mathew

Jun 05, 2022

5

Union square, being one of the major city Center attractions in San Francisco has a lot to offer. From malls, eateries to ice rink and more fun games, this place has it all. ✨ This place is packed with fun. Union square is mostly crowded, even more during evenings and night time. 💃 This place has some really great eateries to grab quick bites and to dine as well. Union square is wheelchair accessible. Can be a little confusing for first time visitors; don’t worry Google Maps has your back. 😂 You can easily expect to spend 2-3 hours here or more, depending upon your activities. There are some budget shops to get souvenirs too.. (CVS Pharmacy & more) Union square has a lit vibe with so much to do, and also their are several (small) live musical shows that take place. Preferable time to visit would be evenings to savour the city lights. Macy’s is one more highlight of Union Square. Buses/ trams are easily available here in frequent time intervals, the connectivity is a plus. Would suggest walking around, as it helps, explore the square with more detail.

Angelica King

May 11, 2022

4

Union Square is lively block of a park sitting right before the downtown shopping district. On my errands to and from downtown this is often my middle point to catch a breath before continuing up the hills to get home. There's a lot to admire around and despite some homeless people wandering around, which may or may not shock visitors - it's well kept and well maintained with a lot of beautiful plants and flowers all around, and beefed up patrol since the string of incidents of theft and vandalism a while ago. We're in a CITY, y'all. Anyways, great for people watching; there are benches, stairs and open air seating with two cafes (limited) on each end. In the middle is the square with a stage, the large Dewey statue of Nike, the Greek goddess of Victory representing the victory of the battle of Manila Bay (history peeps, this for you) host to many displays and events throughout the year: spring flowers, live music and performances, Christmas tree and ice skating rink during the holiday season, art displays and many more. Best on foot, but there's a paid parking garage underground and the cable car passes through Powell Street. I wish people would stop vandalizing parks as it offers refuge and adds a green element to an otherwise concrete jungle. If you pay attention closely, there is so much to discover in just a little square.

Lin Mei

Mar 29, 2022

5

Prime location (facing the union sq), beautiful room, warm service. The breakfast is really good, served at the beautiful oak room & grab-and-go breakfast is also tasty and has a good value. With quite a history, the hotel is just beautiful. The bar on the ground floor is superb. Such a pleasant experience. I would love to come back!

Garret Johnston

Mar 18, 2022

5

We received excellent service from the staff. They were very friendly and flexible. We wanted to run a quick errand before checking out and weren't sure if we'd be back in time for check out. No problem. Both luggage stewards were fun and professional. The room was clean and well maintained. The bed was comfortable. Valet parking was effortless and rather reasonably priced when compared with other options. We're looking forward to our next stay.

Moubachir Silicon Valley

Dec 26, 2021

5

Great place for family and friend. During Christmas 🎄 there a ice skate 🛹 arena for kids. Not free. The parking is a big hassle. Just you know there is a parking lot underground but it’s small so check 👊 before visiting the place. Not really safe so be careful, other then that good experience

Verified Hotel Guest

Sep 09, 2020

2.5

Location the cleanliness of the room and the pictures did not match the room we selected.

Verified Hotel Guest

Jul 13, 2020

5

Very nice room. Upgraded for free! Very nice staff. Very nice hotel. Close by everything. Noting.

Kimberly

Feb 12, 2020

3.5

The location was great, along with the entrance/lobby was beautiful. The room did not represent a 4 star hotel. There was a huge chip (1x2 in the bathroom countertop and another in the bedside table which the drawer did not open by design. All in all. A standard run of the mill hotel room. Parking was $100/night

Verified Hotel Guest

Jan 22, 2020

5

Rooms are beautiful!

Michael

Dec 01, 2019

5

It's history and location made it our runaway first choice. It lived up to its 5 star reputation starting with check in. It's an old building; you come up steps to get to the front door. A modern building would have a ramp. But, a ramp would ruin the looks. So you put up with a cumber some handling of your luggage.

Davina

Nov 27, 2019

5

Centrally located and excellent service I was also charged by the Hotel for the night. I called and they said I'd get reimbursed in 5-7 business days. Its frustrating but I hope it is resolved quickly without any issues

Verified Hotel Guest

Nov 26, 2019

4

Location 11 checkout too early

Verified Hotel Guest

Oct 30, 2019

5

Beautiful. Great location. Clean, large and luxurious. A bed from heaven. Check in time was listed as 3 pm. I arrived at 3.15 and was told me room would be read by 4. However it was not ready till 5:45. So I wasted nearly 3 hours!

Deanne

Oct 22, 2019

4.5

Can not beat the location! Staff is friendly and helpful! Rooms need a little updating , the toilet leaked one of the security locks did not work.

Verified Hotel Guest

Oct 21, 2019

5

The staff were wonderful. They gave me an upgrade. The room was beautiful. The toiletries were highly scented and made me sick (I have a chemical sensitivity). The check in wait was 20 minutes. Another staff member did come after 10 minutes of waiting.

Verified Hotel Guest

Oct 21, 2019

5

Location and comfortable beds

Agnes

Aug 13, 2019

5

The hotel is beautifully furnished and maintained. The staff was friendly and helpful and the service was prompt and efficient. Highly recommended! Valet parking was expensive but to be expected!

Verified Hotel Guest

Jul 29, 2019

4.5

LOCATION. The room could have been larger.

Verified Hotel Guest

Jul 28, 2019

5

Great location and nice rooms! Parking fee! Smh

Verified Hotel Guest

Jul 10, 2019

5

Location. Cost of parking was excessive.

Kimberlee

Jul 09, 2019

5

Location No

Joseph

Jul 07, 2019

5

Great location, great staff

Diane

Jun 11, 2019

5

Right in Union Square - close to everything. Free water was a perfect perk.

Verified Hotel Guest

Jun 02, 2019

4.5

Ideal location for Union Square and great hotel history. Overly expensive parking and menu items.

Patrick

May 30, 2019

0.5

Nothing. The customer service is horrible.

Angela

May 28, 2019

4.5

The comfort of the bed, and I must say the staff was great I do have a few complains, There was some tissue on the bathroom floor next to the waist basket that had what looked like blood on it, And the bathtub had 2 longstrands of black hair in it and when we showered the tub filled to our ankles NOT GOOD

Verified Hotel Guest

Apr 23, 2019

4.5

The location was fantastic! It was easy to walk everywhere from this hotel. The elevators are brilliant. Fun and private access to each floor. The staff wasn't the friendliest. Had to pay upgrade to get a room with a bathtub, and found out that they offered the same upgrade to another couple for $25 less.

Verified Hotel Guest

Feb 23, 2019

5

The location and it's historical significance. It has a grandeur quality to it Dishes left in the hall by other gas for numerous days

Verified Hotel Guest

Dec 31, 2018

5

It was festive, quality, such fun history, and excellent location. The staff were helpful. The first person checking us in was rude and less than helpful. So much we considered leaving.We got out of line and decided to try again. The next person was just lovely. the rest of the trip was perfect

Verified Hotel Guest

Nov 29, 2018

2.5

Location Protestors outside of the hotel & for the price, they could improve service and cleanliness.

John

Sep 07, 2018

4.7

Very efficient. Had early check in, staff very pleasant. Efficiency of staff, location

Alissa

Dec 06, 2017

3.8

This hotel is beautiful, but in my opinion, overpriced. The lobby was gorgeous, staff was very friendly and quick to respond to our requests, and you couldn't beat the location! The room was very basic, you could hear the traffic from the street at all hours of the night.

Monina

Jul 12, 2016

5

Beautiful hotel! Centrally located in San Francisco and the cable car/ buses are just outside the hotel.

tropicalweather

Poor sleep quality / no water in the rooms

2

Lately Iâve been choosing to stay in the Westin properties since I get a better sleep there. Unfortunately this hotel has the most loud pipes ever. I was abruptly awaken when another person started...

Boconch1

CupÃ¡n caife

3

OstÃ¡n Ã¡lainn ar thÃ¡inig cuid de slÃ¡n Ã³n gcrith talÃºn a bhuail an chathair sa bhliain naoi dÃ©ag is a sÃ©. TÃ¡ an seanchlog fÃ³s ina sheasamh i dtosach an Ã³stÃ¡in. NÃ folÃ¡ir sparÃ¡n teann agus pÃ³caÃ nach...

derekcL2513WC

Historic and Chic

5

This is a beautiful hotel. Everything was top notch. Service was perfect, decor was a nice mix of historical and chic. The lobby has a very lovely fragrance. I loved the photos and memorabilia from...

Rmbr26

Disappointing Service from in past

2

Hotel itself is a historic landmark and nice rooms. We booked 3 rooms for a party here for us & our grown "kids". Check-in was at least 1/2 hour and longest we've ever experienced - with 2-3 clerks...

Creg B

Blah! Not worthy of their rating

3

Stayed here for 4 nights and had problems from check in, where the staff were chatting up airline staff for quite a while after they already had room keys and I was left waiting. I had intentionally...

StephenSR1234

Best avoided

1

I've stayed at this hotel multiple times in the last 6 months (28 nights in total) and have been hoping against hopes that it gets better - it simply doesn't. Ignore all the nonsense on their...

The Westin St. Francis San Francisco On Union Square, San Francisco

The Westin St. Francis San Francisco On Union Square

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The Westin St. Francis San Francisco On Union Square, San Francisco

The Westin St. Francis San Francisco On Union Square

Price & Availability

Travelers

Overall

Customers Review

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